Ability to add subscribers to segments from the convo portal and/or subscriber tab
b
brianhonickmaster
Often, subscribers will misspell a keyword for a signup flow from conversational broadcasting or someone will say something in an experience, be routed to handoffs, and then the customer still wants them to be a part of the initial segment from the experience question. Other times, a customer might request to receive texts less often. It would be great to be able to push subscribers into particular segments.
Today, there is no way other than building a CSV, importing it, and then utilizing logic to make the segment more robust based on these conversations/handoffs
b
brianhonickmaster
Example: Someone replied "weekly" to be added to the weekly segment from the welcome series. However, they responded after placing an order and being removed from the experience so the "weekly" response was handed off. At that point, the brand didn't have a way to add that customer to the appropriate segment unless they did the reimporting process.
