I second this! absolutely necessary for marketing agency to service our account. worthless without it.

Yes, critical feature so a marketing agency can manage things.

Would love to have a login for users to answer text requests from customers but not see all the sales data from broadcasts etc.

It would also be helpful to have two factor authentication rolled out with this for better data protection / security.

Yes I'd also like to have the ability to set alerts based on two shifts or more. For example, staff member A works 9-5 M-F PST and then staff member B does the overnight shift as well as weekends. This way each person gets the alerts and needs to respond.

Additionally, while it's set up for multiple text #s there isn't an option for multiple email address alerts. At least that I can find.